Warehouses - Frequently Asked Questions


Find answers to Frequently Asked Questions. For any further assistance via email or telephone please refer to our Help & Support pages.

 
 Warehouses FAQ
  • Q: Which warehouses are certified?
    METALPRODEX cooperates with warehouses globally, a complete list of certified warehouses can be found on the Delivery and Logistics page.
  • Q: Does METALPRODEX own or operate any warehouses?
    METALPRODEX does not own or operate any warehouses. Certified warehouses are independent cooperation partners.
  • Q: Can I trade metal that is already stored in the warehouse?
    Yes. As a prerequisite the trader has to declare the quantity of metal that is to be traded on MTPX towards the warehouse. The warehouse will then place an MTPX hold on the material.
  • Q: Can I trade metal that is not stored in a METALPRODEX certified warehouse?
    No. The trader can only trade metal on MTPX that has an MTPX hold placed on it. This can only be done in a METALPRODEX certified warehouse.
  • Q: What is the cost of storing metal in a METALPRODEX certified warehouse?
    METALPRODEX does not own or operate any warehouses. The terms & conditions of metal storage are to be agreed directly between the trader and the warehouse operator.
  • Q: What documents are required to deliver metal to a warehouse?
    • Certificate of Analysis (COA)
      This document describes the delivery aspects and physical metal attributes. It is advisable to agree delivery particulars (e.g. date, delivery size, transport type) with the warehouse prior to the delivery. Please refer to our Delivery & Logistics page for further detail.

    • METALPRODEX Hold Request
      This document is needed upon delivery of metal into a warehouse to indicate towards the warehouse how many lots of a the delivered volume is to be reserved for trading on the MTXP platform.

    • For further information or assistance with delivery documentation please contact us by email or phone, details can be found on our Help and Support page.
  • Q: How do public holidays affect metal storage and trading?
    METALPRODEX trading hours do not include German and Dutch public holidays and weekends. Trading takes place during all other days even if there is a public holiday at a specific warehouse location.
    For a detailed schedule of trading days and non-trading days please visit the METALPRODEX Trading Calendar.
  • Q: Can I see my metal in the MTPX Warehouse Inventory?
    As soon as metal is delivered into a METALPRODEX certified warehouse and the METALPRODEX Hold Request has been processed, the stock will be visible in the MTPX Warehouse Inventory and can be traded immediately.
  • Q: How can I place more metal into my MTPX Warehouse Inventory?
    Scenario 1:
    Additional stock is to be delivered into the warehouse.

    • Choose a METALPRODEX certified warehouse.
    • Arrange delivery of metal to the warehouse, use the METALPRODEX Hold Request documents
    • As soon as warehouse stock identifiers have been issued by the warehouse, fill them into the METALPRODEX Hold Request form and hand it to the warehouse representative.
    • The new stock will be visible in the MTPX Warehouse Inventory.

    Scenario 2:
    Metal is already in the warehouse, but not designated to METALPRODEX.

    • Have the warehouse stock identifier ready.
    • Have your METALPRODEX and Warehouse customer ID ready.
    • Fill in the METALPRODEX Hold Request Form for the stock to be traded.
    • Send the METALPRODEX Hold Request Form to the warehouse operator.
    • The new stock will be visible in the MTPX Warehouse Inventory.

    All forms can be downloaded from the Rules and Regulations page. In case of further questions please refer to the Help and Support page for email and telephone support.
  • Q: How can I remove metal from the MTPX Warehouse Inventory?
    Metal that is under METALPRODEX Hold is visible in the MTPX Warehouse Inventory. In order to trade this metal outside of METALPRODEX it has to be removed from the MTPX Warehouse Inventory. This is done by requesting the METALPRODEX Hold to be removed. The METALPRODEX Hold can be removed directly on the MTPX Platform in the Warehouse Inventory.


  • Q: My Sell Order has been matched. When will the buyer pick up the metal?
    On the spot market the buyer is obligated to pay the contract value within two trading days. Upon payment confirmation the metal ownership will be transferred from the seller to the buyer. Only then the buyer is free to either pick up the metal or leave it in the warehouse to be traded on MTPX again.
  • Q: My Buy Order has been matched. When can I pick up my metal from the warehouse?
    On the spot market as the buyer you are obligated to pay the contract value within two trading days. Upon payment confirmation the metal ownership will be transferred from the seller to the buyer. Only then, as the buyer, you are free to either pick up the metal or leave it in the warehouse to be traded on MTPX again.
  • Q: I have bought metal on MTPX, can I leave it in the warehouse?
    When placing a Buy Order you can indicate if you wish to re-sell the metal afterwards. If that is the case then a new METALPRODEX Hold will be placed as soon as the contract is fulfilled, the respective stock will show in your MTPX Warehouse Inventory and you include it into a new Sell Order.

    Alternatively you can leave the metal in the warehouse without re-selling it on MTPX. Please refer to the terms and conditions of your warehouse agreement for further details.
  • Q: What is a warehouse stock identifier?
    Upon delivery into the warehouse a Warehouse Stock Identifier is issued in order to identify the metal, its owner and its location in the warehouse. The Warehouse Stock Identifier will also be visible on the MTPX Warehouse Inventory and is needed when requesting a METALPRODEX Hold for new or existing metal in the warehouse.
Frequently Asked Questions

Metals FAQ

Trading FAQ

Membership FAQ

MTPX FAQ

Warehouses FAQ



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Product Specification

The products traded on MTPX follow standard specifications. Download the product specifications here.

Warehouses

Get familiar with warehouse locations, admission standards and processes.


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