Membership - Frequently Asked Questions

Find answers to Frequently Asked Questions. For any further assistance via email or telephone please refer to our Help & Support pages.

 Membership FAQ
  • Q: Who can become a METALPRODEX member?
    METALPRODEX membership is only granted to corporations and their representatives. There is no private membership level. Members undergo thorough reference, credibility and trade history checks.
  • Q: Will a membership incur any cost?
    The METALPRODEX membership will incur a fixed base fee and contract related trading fees. Additionally there are a number of optional services that are chargeable. Please refer to the METALPRODEX Fee Structure document on the Rules and Regulations page.
  • Q: Where can I apply for membership?
    Please call us or send us an email and we will call you back to process your application. The phone number and email address can be found on hour Help & Support page.
  • Q: Is there an evaluation period?
    After submission of the Participant Application Form we are happy to provide you with a demo account for practice and educational purposes.
  • Q: What are the advantages of a METALPRODEX membership?
    There are many ways in which you can benefit and profit from trading on METALPRODEX:

    24x7 Market Access
    View other members' Buy and Sell orders online. Sell or buy your own stock instantly at current prices or place an order at a price that suits you.

    Real-time prices
    Observe price movements as they happen on the market. Know exactly when to adjust your orders in line with actual price developments.

    Regional Trading
    Trade your metal in different regions - at the price it's worth in each region! Take advantage of regional price differences, observe where demand and supply are developing and sell or buy with the highest possible trade margins.

    Warehouse Inventory
    Observe your existing stock levels worldwide - right on the MTPX trading platform and from the moment the metal enters or leaves a warehouse.

  • Q: Where can I find my METALRODEX Customer ID?
    Your customer ID can be found in "My Account" in the top right hand corner menu of the MTPX trading platform. Alternatively your Customer ID is printed on any METALPRODEX document or downloaded PDF file directed to you as a trader or trade observer, e.g. Order History documents, Transaction Statements, Invoices etc

    Please ensure to always have your METALPRODEX Customer ID ready when contacting Technical Support or Trading Support.
  • Q: Which documents do I need to submit to apply for a membership?
    The main document to fill in and subit is the METALPRODEX Participant Application Form which can be found in the Forms section of the Rules and Regulations page.
  • Q: When membership has been approved, how can I log into MTPX?
    Once the admission process has been completed and membership has been approved you will receive your METALPRODEX Starter Pack.
    This will include your User ID and a One-Time-Password (OTP ) generator in form of either a key ring token or a software token. Should you have opted for the software token during the application you are required to install the "RSA SecurID" application on a mobile device and apply the soft token to it. Upon first login you will be asked to set an intial password followed by the OTP. Once you have set your password you are ready to log into to MTPX.
Frequently Asked Questions

Metals FAQ

Trading FAQ

Membership FAQ


Warehouses FAQ

How does it work?

Register with METALPRODEX

Support Contact

Germany: +49 (0) 341 4158 5000



Product Specification

The products traded on MTPX follow standard specifications. Download the product specifications here.


Get familiar with warehouse locations, admission standards and processes.